Here’s how Salesforce FSL empowers your business!

Create a mobile-optimized community, embed processes, and manage data centrally while empowering your customer service team. Engage with clients meaningfully, and boost customer satisfaction, and revenue using Filed Service Lightning. Provide valuable insights and analytics, enable your agents to respond quickly and efficiently, thus increasing customer retention. Leverage case histories, personal preferences and create an engaging experience for the customers. Reach out to them on their most preferred channels.

Here are some of the Salesforce FSL features that have a huge impact on businesses

Optimized Scheduling

Automatically assign jobs to resources based on time, skill, and location. Allow your managers to track live progress reports of the agents using Salesforce’s FSL intelligent scheduling feature.

AI for All

Tackle problems on the go. Increase your first-time-fix-rate (FTFR) by identifying the parts and the products using the images with integrated Salesforce Einstein Vision

Manage Jobs From Anywhere

Get full support for Android and iOS with all the features compressed into a 6’inch display through Salesforce FSL App.

Enhanced Decision Making

Enable access to Field Service Analytics and let your managers find the progress status with live reports and KPIs.

Quicker Case Management

Assist your reps in creating work orders and integrate with CRM seamlessly. Provide your service team with relevant articles and help them track SLA compliance effectively.

Field Service Lightning Offerings

Introducing AVASOFT’s FSL Implementation Program

Assess

We understand your goals, pain points, and expectations and draft an implementation roadmap. This will address your long-term and short-term goals.

Strategize

We analyze your field service processes and requirements to develop a blueprint of the solution architecture and function designs. It includes Skill Management, Approval and exception workflows, Resource Scheduling, Work Order Management, and Integration with enterprise systems.

Customize

Prepare a highly personalized and fully functional prototype in the sandbox and get it validated by the business users and stakeholders

Migrate

Ensure work order requests and customer details sync with the enterprise CRM and migrate all the necessary data before implementation. Get the master data setup and integrate it with the system.

Test and Deploy

Ensure quality before deployment and run multiple sprints of tests on Salesforce FSL in a safe sandbox environment.

Why AVASOFT for Salesforce Field Service Lightning Services?

AVASOFT is a Salesforce Partner with vast expertise in Service Cloud and Field Service Lightning implementation. We have a pay-as-you-go model that makes it easier for customers like you to leverage the pool of certified and professional resources whenever you need them for your project.

With our diverse experience and has worked across industries, we help you unleash the power of FSL and achieve your business goals.

  • Rapid delivery
  • Agile methodologies
  • Expert developers
  • 100% customer satisfaction
  • Competitive pricing
  • Certified team
  • 24/7 support and maintenance
  • Served global clients

Resources

How to easily optimize your customer journeys using Salesforce Marketing Cloud?

How to easily optimize your customer journeys using Salesforce Marketing Cloud?

Optimizing the customer journey is very important for your business. But when you do not know how to do it and don’t have much knowledge on how to go about it, we can help you with it! Want to know more? Read the article below!
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Know how AVASOFT leveraged Salesforce to streamline the client’s recruitment processes!

Know how AVASOFT leveraged Salesforce to streamline the client’s recruitment processes!

Streamlining and managing your recruitment activities can be quite challenging. From receiving the candidate's application to onboarding, Salesforce will provide you with a unified platform to easily manage your recruitment activities....
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Helped client to cut cost and achieve operational efficiency through Salesforce custmizations!

Helped client to cut cost and achieve operational efficiency through Salesforce custmizations!

If you’re running a business, building a strong consumer engagement is something that you can’t miss out on. No wonder enterprises today are adopting Salesforce to enhance business processes. But do you know?
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Implement Salesforce FSL for your business now!

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ISO 27001 Certified for Information Security Management System!

ISO 9001 Certified for Quality Management System!
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