Be the force beneath the wings of your Field Service heroes
Mobility I Automation I Intelligence
Create a mobile-optimized community, embed processes, and manage data centrally while empowering your customer service team. Engage with clients meaningfully, and boost customer satisfaction, and revenue using Filed Service Lightning. Provide valuable insights and analytics, enable your agents to respond quickly and efficiently, thus increasing customer retention. Leverage case histories, personal preferences and create an engaging experience for the customers. Reach out to them on their most preferred channels.
Faster case resolution
Automatically assign jobs to resources based on time, skill, and location. Allow your managers to track live progress reports of the agents using Salesforce’s FSL intelligent scheduling feature.
Tackle problems on the go. Increase your first-time-fix-rate (FTFR) by identifying the parts and the products using the images with integrated Salesforce Einstein Vision
Get full support for Android and iOS with all the features compressed into a 6’inch display through Salesforce FSL App.
Enable access to Field Service Analytics and let your managers find the progress status with live reports and KPIs.
Assist your reps in creating work orders and integrate with CRM seamlessly. Provide your service team with relevant articles and help them track SLA compliance effectively.
Work orders management
Integrate your work orders with wp-content/ themes, accounts, contacts, service contracts, and entitlements. Let your managers and supervisors schedule work, and send work orders anytime anywhere. Track the work done for the customers.
Assign appointments automatically depending upon the time, skills, and location. Accelerate and ease the scheduling process and allow the team members to perform regularly. This can help you with immediate appointment booking.
Asset management and monitoring
Get assistance in tracking the customers’ products and leverage asset hierarchy in a single view. Whether it is asses installation, movement, or decommissioning tracking for the users, we help you in all of this. Record the customers’ location, observe their health and trigger Iot alerts when required.
We help you with inventory management in your field service operation. This will help people to select orders in real-time and enhance inventory accuracy by reducing errors.
Mobile Device Assess
Mobile employees can access the work orders and other details, to accomplish a service order or other field activities. You can access the details offline and get access to field reports.
Mobile operations management
Handle mobile operations, manage bulk work in a single click, check alerts and track the mobile employees in real-time. You can observe and find their activities too.
Time tracking management
Get automated time tracking, increase policy adherence, and get complete visibility into your customer workforce. This can act as a perfect gateway for anticipating the time required for any task and communicating it to the customers.
Service reports management
Get service reports relevant to the work orders and send them directly to the customers. Showcase fields from relevant objects, and work order line items, with details of the service appointments.
Collaborate field service with Salesforce Community Cloud. Connect online community, partners, contractors, and customers with Salesforce community assistance.
Service contracts and maintenance plans
Track your customer support agreements, and maintain plans for particular assets. Get assistance in maintenance visits for the mass-generated work orders.
We understand your goals, pain points, and expectations and draft an implementation roadmap. This will address your long-term and short-term goals.
We analyze your field service processes and requirements to develop a blueprint of the solution architecture and function designs. It includes Skill Management, Approval and exception workflows, Resource Scheduling, Work Order Management, and Integration with enterprise systems.
Prepare a highly personalized and fully functional prototype in the sandbox and get it validated by the business users and stakeholders
Ensure work order requests and customer details sync with the enterprise CRM and migrate all the necessary data before implementation. Get the master data setup and integrate it with the system.
Ensure quality before deployment and run multiple sprints of tests on Salesforce FSL in a safe sandbox environment.
AVASOFT is a Salesforce Partner with vast expertise in Service Cloud and Field Service Lightning implementation. We have a pay-as-you-go model that makes it easier for customers like you to leverage the pool of certified and professional resources whenever you need them for your project.
With our diverse experience and has worked across industries, we help you unleash the power of FSL and achieve your business goals.
Talk to us Today!