Here’s how Salesforce FSL empowers your business!

Create a mobile-optimized community, embed processes, and manage data centrally while empowering your customer service team. Engage with clients meaningfully, and boost customer satisfaction, and revenue using Filed Service Lightning. Provide valuable insights and analytics, enable your agents to respond quickly and efficiently, thus increasing customer retention. Leverage case histories, personal preferences and create an engaging experience for the customers. Reach out to them on their most preferred channels.

Here are some of the Salesforce FSL features that have a huge impact on businesses

Optimized Scheduling

Automatically assign jobs to resources based on time, skill, and location. Allow your managers to track live progress reports of the agents using Salesforce’s FSL intelligent scheduling feature.

AI for All

Tackle problems on the go. Increase your first-time-fix-rate (FTFR) by identifying the parts and the products using the images with integrated Salesforce Einstein Vision

Manage Jobs From Anywhere

Get full support for Android and iOS with all the features compressed into a 6’inch display through Salesforce FSL App.

Enhanced Decision Making

Enable access to Field Service Analytics and let your managers find the progress status with live reports and KPIs.

Quicker Case Management

Assist your reps in creating work orders and integrate with CRM seamlessly. Provide your service team with relevant articles and help them track SLA compliance effectively.

Field Service Lightning Offerings

Introducing AVASOFT’s FSL Implementation Program


We understand your goals, pain points, and expectations and draft an implementation roadmap. This will address your long-term and short-term goals.


We analyze your field service processes and requirements to develop a blueprint of the solution architecture and function designs. It includes Skill Management, Approval and exception workflows, Resource Scheduling, Work Order Management, and Integration with enterprise systems.


Prepare a highly personalized and fully functional prototype in the sandbox and get it validated by the business users and stakeholders


Ensure work order requests and customer details sync with the enterprise CRM and migrate all the necessary data before implementation. Get the master data setup and integrate it with the system.

Test and Deploy

Ensure quality before deployment and run multiple sprints of tests on Salesforce FSL in a safe sandbox environment.

Why AVASOFT for Salesforce Field Service Lightning Services?

AVASOFT is a Salesforce Partner with vast expertise in Service Cloud and Field Service Lightning implementation. We have a pay-as-you-go model that makes it easier for customers like you to leverage the pool of certified and professional resources whenever you need them for your project.

With our diverse experience and has worked across industries, we help you unleash the power of FSL and achieve your business goals.

  • Rapid delivery
  • Agile methodologies
  • Expert developers
  • 100% customer satisfaction
  • Competitive pricing
  • Certified team
  • 24/7 support and maintenance
  • Served global clients


Salesforce Interaction Studio: Top 7 benefits of Marketing Cloud personalization

Salesforce Interaction Studio: Top 7 benefits of Marketing Cloud personalization

Salesforce Interaction Studio empowers marketers to build personalized experiences with the power of Salesforce Marketing Cloud. Read on to learn...
Read More
Salesforce Tableau integration: Top 5 benefits for data-driven success

Salesforce Tableau integration: Top 5 benefits for data-driven success

This article explores the top 5 benefits of Salesforce Tableau Integration and how it can help your business reach its...
Read More
Salesforce DevOps center: A quick tour of what it means for you

Salesforce DevOps center: A quick tour of what it means for you

Salesforce's new change and release management tool, DevOps Center is here! Read our blog to know how to leverage the...
Read More

Implement Salesforce FSL for your business now!

Talk to us Today!

Unlock the infinite possibilities of Infrastructure as Code. Explore our new productCloudGen
Scroll to top