Boost AI-powered customer loyalty and build lifelong customers with connected services.
Deliver personalized customer service, simplify and automate your process. Close cases faster, provide smarter self-service, deliver support and get insights to grow– all from one console!
Increase in Agent Productivity
Effective email campaigns
Increase in customer retention
We help your organization deliver a personalized customer experience to build lasting relationships with your customers. We strengthen your customer support and help your team resolve customer queries quickly. Your service reps can solve bottlenecks in the customer service cycle and automate the repeated tasks. This will improve your customer satisfaction rate and generate increased revenue from repeat businesses.
We will strategically set up Salesforce Service Cloud for your organization and help you accelerate customer support performance while maintaining customer retention. Align your team with a customer-centric approach and increase your productivity.
Set up a desirable goal for your business while implementing the service cloud. Gather critical metrics of your organization to devise a strategy and address your business goals.
Increase transparency and allow your reps to access data faster. Ensure a two-way data flow by migrating your data and integrating Salesforce Service Cloud into your CRM.
Deliver a seamless and easy-to-maintain experience with Salesforce. Customize your service cloud according to your business requirements.
Stay assured of no issues during production. We test and retest all the new deployments within the sandbox environment for deflecting challenges for the changes made
Get full control of your communication across channels. Boost your customer support campaigns and make it easy for your customers to connect with you from anywhere.
Achieve total control over the cases and enhance every functionality. Create, assign, escalate and prioritize the activities and work on the life cycle management of your customer.
Find answers instantly to deal with your customer cases and resolve them with accurate details. Make your process more viable and transparent with a comprehensive knowledge base.
Know your customers inside out and understand their preferences. Get a 360degree view of your customer, their activities and interactions, and help them make data-driven decisions.
Save time and integrate all the productivity apps with Service Console productivity tools. Work faster and more efficiently with records and improve your productivity.
Convert your business requirement into a visual representation and tackle the most challenging data models in an efficient and scalable way.
Set goals, review your KPIs, identify trends in the market with their business impact, and follow up with the priorities of your future roadmap. Get a detailed report for every quarter and grow your business exponentially!