Overview

Deliver personalized customer service, simplify and automate your process. Close cases faster, provide smarter self-service, deliver support and get insights to grow– all from one console!

Why should you choose AVASOFT for Service Cloud Implementation?

We help your organization deliver a personalized customer experience to build lasting relationships with your customers. We strengthen your customer support and help your team resolve customer queries quickly. Your service reps can solve bottlenecks in the customer service cycle and automate the repeated tasks. This will improve your customer satisfaction rate and generate increased revenue from repeat businesses.

We will strategically set up Salesforce Service Cloud for your organization and help you accelerate customer support performance while maintaining customer retention. Align your team with a customer-centric approach and increase your productivity.

Personalize your support and engage with each customer!

  • Get actionable insights for every customer interaction
  • Leverage the power of AI, drive revenue and upsell faster
  • Scale-up your call center management with productivity tools
  • Break down silos and strengthen your customer engagement with Customer 360/ Service cloud 360

Go digital and provide customer support on the go!

  • Engage with your customer on their most preferred channel
  • Use automated workflows and serve your customers faster
  • Provide customer support instantly with self-service options
  • Bring all your digital interactions with your customers into one place

Empower your team for a faster and safer field service!

  • Assign and schedule the right person for the job automatically
  • Use the field service app to access data online and offline
  • Complete the jobs safely in person or virtually
  • Get the tasks done faster with easier and clearer workflows

Our simple and effective approach for successful Service Cloud Implementation!

Here’s how AVASOFT enhances your customer support!

Case study of service cloud:

Get a quarterly business review of your business and identify gaps!

Set goals, review your KPIs, identify trends in the market with their business impact, and follow up with the priorities of your future roadmap. Get a detailed report for every quarter and grow your business exponentially!

Resources

Salesforce Interaction Studio: Top 7 benefits of marketing cloud personalization

Salesforce Interaction Studio: Top 7 benefits of marketing cloud personalization

Salesforce Interaction Studio empowers marketers to build personalized experiences with the power of Salesforce Marketing Cloud. Read on to learn...
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Salesforce Tableau integration: Top 5 benefits for data-driven success

Salesforce Tableau integration: Top 5 benefits for data-driven success

This article explores the top 5 benefits of Salesforce Tableau Integration and how it can help your business reach its...
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Salesforce DevOps center: A quick tour of what it means for you

Salesforce DevOps center: A quick tour of what it means for you

Salesforce's new change and release management tool, DevOps Center is here! Read our blog to know how to leverage the...
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