Overview

Deliver personalized customer service, simplify and automate your process. Close cases faster, provide smarter self-service, deliver support and get insights to grow– all from one console!

Why should you choose AVASOFT for Service Cloud Implementation?

We help your organization deliver a personalized customer experience to build lasting relationships with your customers. We strengthen your customer support and help your team resolve customer queries quickly. Your service reps can solve bottlenecks in the customer service cycle and automate the repeated tasks. This will improve your customer satisfaction rate and generate increased revenue from repeat businesses.

We will strategically set up Salesforce Service Cloud for your organization and help you accelerate customer support performance while maintaining customer retention. Align your team with a customer-centric approach and increase your productivity.

Personalize your support and engage with each customer!

  • Get actionable insights for every customer interaction
  • Leverage the power of AI, drive revenue and upsell faster
  • Scale-up your call center management with productivity tools
  • Break down silos and strengthen your customer engagement with Customer 360/ Service cloud 360

Go digital and provide customer support on the go!

  • Engage with your customer on their most preferred channel
  • Use automated workflows and serve your customers faster
  • Provide customer support instantly with self-service options
  • Bring all your digital interactions with your customers into one place

Empower your team for a faster and safer field service!

  • Assign and schedule the right person for the job automatically
  • Use the field service app to access data online and offline
  • Complete the jobs safely in person or virtually
  • Get the tasks done faster with easier and clearer workflows

Our simple and effective approach for successful Service Cloud Implementation!

Here’s how AVASOFT enhances your customer support!

Case study of service cloud:

Get a quarterly business review of your business and identify gaps!

Set goals, review your KPIs, identify trends in the market with their business impact, and follow up with the priorities of your future roadmap. Get a detailed report for every quarter and grow your business exponentially!

Resources

Why Salesforce Genie is 10X more powerful than CDP?

Why Salesforce Genie is 10X more powerful than CDP?

So yes! Salesforce Genie is out of the bottle! But is the platform just another CDP that helps with audience segmentation, unified customer profile, and targeted marketing? What if we say that Genie is 50x more than what you thought it to be?
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Salesforce Genie: Harness the power of real-time data to unveil customer magic!

Salesforce Genie: Harness the power of real-time data to unveil customer magic!

In today’s hyper-digitalized world, customers expect a truly connected experience. But however, siloed applications and customer data can stand as a roadblock and stop your enterprise from delivering that impeccable...
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5 Easy steps to build the impeccable customer journey in Salesforce!

5 Easy steps to build the impeccable customer journey in Salesforce!

Once you have determined that Journey Builder is the right tool for your marketing campaign, the next step is to identify the moments that will define your customer experience and map the perfect journey!
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Excited to enhance your organization’s security posture? Talk to our salesperson!

ISO 27001 Certified for Information Security Management System!

ISO 9001 Certified for Quality Management System!
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