Overview

Deliver personalized customer service, simplify and automate your process. Close cases faster, provide smarter self-service, deliver support and get insights to grow– all from one console!

Why should you choose AVASOFT for Service Cloud Implementation?

We help your organization deliver a personalized customer experience to build lasting relationships with your customers. We strengthen your customer support and help your team resolve customer queries quickly. Your service reps can solve bottlenecks in the customer service cycle and automate the repeated tasks. This will improve your customer satisfaction rate and generate increased revenue from repeat businesses.

We will strategically set up Salesforce Service Cloud for your organization and help you accelerate customer support performance while maintaining customer retention. Align your team with a customer-centric approach and increase your productivity.

Personalize your support and engage with each customer!

  • Get actionable insights for every customer interaction
  • Leverage the power of AI, drive revenue and upsell faster
  • Scale-up your call center management with productivity tools
  • Break down silos and strengthen your customer engagement with Customer 360/ Service cloud 360

Go digital and provide customer support on the go!

  • Engage with your customer on their most preferred channel
  • Use automated workflows and serve your customers faster
  • Provide customer support instantly with self-service options
  • Bring all your digital interactions with your customers into one place

Empower your team for a faster and safer field service!

  • Assign and schedule the right person for the job automatically
  • Use the field service app to access data online and offline
  • Complete the jobs safely in person or virtually
  • Get the tasks done faster with easier and clearer workflows

Our simple and effective approach for successful Service Cloud Implementation!

Here’s how AVASOFT enhances your customer support!

Case study of service cloud:

Get a quarterly business review of your business and identify gaps!

Set goals, review your KPIs, identify trends in the market with their business impact, and follow up with the priorities of your future roadmap. Get a detailed report for every quarter and grow your business exponentially!

Resources

How to easily optimize your customer journeys using Salesforce Marketing Cloud?

How to easily optimize your customer journeys using Salesforce Marketing Cloud?

Optimizing the customer journey is very important for your business. But when you do not know how to do it and don’t have much knowledge on how to go about it, we can help you with it! Want to know more? Read the article below!
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Know how AVASOFT leveraged Salesforce to streamline the client’s recruitment processes!

Know how AVASOFT leveraged Salesforce to streamline the client’s recruitment processes!

Streamlining and managing your recruitment activities can be quite challenging. From receiving the candidate's application to onboarding, Salesforce will provide you with a unified platform to easily manage your recruitment activities....
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Helped client to cut cost and achieve operational efficiency through Salesforce custmizations!

Helped client to cut cost and achieve operational efficiency through Salesforce custmizations!

If you’re running a business, building a strong consumer engagement is something that you can’t miss out on. No wonder enterprises today are adopting Salesforce to enhance business processes. But do you know?
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Excited to enhance your organization’s security posture? Talk to our salesperson!

ISO 27001 Certified for Information Security Management System!

ISO 9001 Certified for Quality Management System!
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