Today’s users aren’t confined to a single platform. Whether they’re collaborating on Microsoft Teams, browsing your website, or interacting through a mobile app or social media, they expect intelligent assistance that’s always within reach. To meet this expectation, organizations must think beyond siloed solutions and adopt a multi-channel strategy.
That’s exactly what Microsoft Copilot Agents, built through Copilot Studio, enables you to do—deliver consistent, AI-powered experiences across all user touchpoints. In this article, we walk you through how to design, publish, and scale Microsoft Copilot Agents across internal and external platforms—while ensuring secure access with Entra ID and extending reach through Azure Bot Service for a truly multi-channel experience.
It’s rarely just one place. Some prefer Teams for internal collaboration. Others might be more engaged on your customer portal, mobile app, or even on platforms like Facebook Messenger or Slack. Deploying Copilot across these platforms ensures that no matter where your users are, they get consistent and intelligent support experience.
Instead of building separate bots for each platform, Copilot Studio offers a central place to manage, publish, and update your AI assistant—making deployment more scalable and sustainable.
Deployment begins in Copilot Studio, where you build and test your agent. When ready, publishing is simple—just go to the agent dashboard, click ‘Publish,’ and your Copilot becomes available to users.
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For internal testing or stakeholder feedback, use the demo site link provided by Copilot Studio to validate the experience before a broader rollout. Remember, any changes to logic, data, or conversation flow require republishing to reflect updates.
This publish-once, deploy-anywhere model keeps your bot consistent and current across all integrated platforms.
Securing interactions with Microsoft Entra ID authentication
As your Copilot agent scales, authentication and access control become critical. Microsoft Copilot Studio integrates seamlessly with Microsoft Entra ID to ensure secure interactions.
When deployed within Microsoft environments like Teams or Microsoft 365, Entra ID handles authentication automatically. For external sites or custom platforms, you can manually configure security by entering the tenant ID and client ID in the settings—ensuring only authorized users gain access to sensitive content or capabilities.
While Copilot Studio also allows unauthenticated bots suitable for public or low-risk scenarios—enterprise deployments should always use Entra ID to safeguard against unauthorized access.
Integrating with Azure Bot service channels
So far, we’ve focused on Microsoft-native platforms. But what if you want to take your Copilot agent to Slack, Facebook Messenger, or a custom mobile app?
This is where Azure Bot Service becomes your bridge.
Azure Bot Service allows you to extend your Copilot agent to non-Microsoft channels with minimal duplication. The process does require some developer effort but opens up significant possibilities for broader user engagement. It involves registering a bot resource in Azure, enabling the desired channels (like WhatsApp, Telegram, or custom websites), and connecting this resource to your Copilot agent through APIs or Microsoft’s bot framework SDK.
Microsoft also provides sample relay bot code that you can customize to pass interactions between Azure channels and Copilot. With the right setup, your AI assistant can maintain context and deliver responses across all these environments—creating a unified experience, regardless of the platform.
Bringing it all together
Deploying Copilot agents across multiple platforms isn’t just about technical enablement—it’s about delivering a unified, intelligent, and secure experience for your users, no matter where they engage with you.
By starting with Copilot Studio, configuring secure authentication with Entra ID, and extending your reach through Azure Bot Service, you can build a deployment architecture that is both scalable and resilient.
And you don’t have to go alone.
How AVASOFT can help
At AVASOFT, our deep expertise in Microsoft Copilot, Azure Bot Service, and Power Platform enables us to help enterprises like yours design, deploy, and manage Copilot agents across diverse digital touchpoints. Whether you’re just starting your Copilot journey or looking to scale across platforms securely, our team can provide the strategic guidance and hands-on execution to make it happen—efficiently and effectively.
Ready to expand your Copilot reach across platforms? Let AVASOFT’s experts help you plan and deploy a scalable, secure, and consistent multi-channel experience.
