Incident management integration solution when you migrate to Teams!

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You get an endless number of ways to manage all your technical incidents in Teams without any disruptions even after you migrate from Slack to Teams. We assess your requirement and based on your integration requirement; we integrate any third-party application that you were using in Slack for incident management or we provide you with an alternate solution in Teams.  

Why is incident management integration important for your enterprise?

• To detect and resolve incidents as early as possible 
• To reduce the downtime to businesses  
• Identify areas of improvement 
• To restore services to normal 

What is the Incident Management integration solution while migrating to MS Teams?

To provide a similar incident management integration solution as in the Slack workspace to the Teams users, we integrate any third-party incident management application like ServiceNow, Zendesk, Jira ServiceDesk, etc. in MS Teams. We make Teams interact with the third-party application by using Web Part and fetch all the incidents that are created in Teams. This gets displayed inside Teams.  

You need to decide on where incident management should happen.  

1. Single shared group channel 

You can have all the users who are associated with the incident here. You can have the tech team or the development team on this channel as it creates wider visibility for the incidents to be resolved.  

2. Per-Incident channel 

We can create each incident as a separate private channel and add all the users that are associated with the particular incident as members of the private channel so they can collaborate and resolve the incident. Once resolved they can either close directly from Teams or can close the incident using the incident management application.   

What do we do when MS Teams reaches the maximum limit of 200 Teams channels?

We automatically create another Teams. Once the incident is closed, we usually archive those channels, extract them as HTML, convert them to pdf and attach it to the incident.  

Do we create a public channel or a private channel for incident management?

It depends on the type of incident. For instance, if it’s about finance and other confidential incidents, then private channels are created.  

For a successful incident management integration, we also have email notification and reassignment in our process so we do not miss out on any of your incidents and leave them unattended for long.  

Assigning roles and responsibilities clearly, communicating the structure, and keeping the process transparent are the key considerations to resolving the incidents quickly. Include members who belong to the respective team and can help in resolving the issue. Help the members get the context and reach

Enterprises migrating from Slack to Teams can easily find these integrations as a solution for their incident management integrations. We are here to recreate your Slack workspace with the same data migrated to Teams along with the custom integration and the exact third-party incident management app integration done too.