Know our customer
The client is a large financial firm and had manual documentation for analysis. They wanted to increase efficiency while simplifying the workflows. The client had ServiceNow as their Enterprise Service management platform. Although they had numerous security technologies, they were unable to interconnect and maintain the same due to a lack of expertise.
Business challenge
- The client had implemented ServiceNow and Cyber Security Operations Center (CSOC) years back for tasks and time tracking.
- They had client information security organization task and time metrics but it was all manual and needed careful documentation for analysis.
- The client had implemented various security technologies and capabilities but due to lack of expertise, they were unable to interconnect and maintain the same as these solutions were segmented.
- Having so many tools and processes only increased inefficiency and delayed detecting, prioritizing and resolving the security incidents when they arose.
- The client wanted to simply the workflows, automate the repetitive tasks and provide management with desired metrics.
