Business message transactions support for MRO client

Synovos provides comprehensive MRO supply chain, asset and technology services that drive increased productivity, profitability and competitiveness in the global marketplace for a wide range of enterprise customers.

BUSINESS CHALLENGE

The following are the top business challenges that was faced on Synovos

• Mule Environment, was designed with minimal hardware specifications which had problems when it comes to handling voluminous data.
• Handling of errors that occurs during transaction of large volume of business messages through the integration platform.
• Removal of JReports from the list of reports that are to be shown to a customer.
• Reprocessing of error files from archive locations.

HOW AVASOFT HELPED?

• Provided support of both synchronous & asynchronous protocols for the business message transactions.
• Analysed the cause of frequent production server down issue and shared the list of possible scenarios to avoid memory leak in Mule.
• Identified the root cause of EDI transaction failures and provided solution for the failures.
• Monitored the business message transactions and reprocessed if any error occurred in interface queue to prevent data loss.
• Recommended to configure Mule management console in production for effectively monitoring of Mule server’s health and RAM usage.
• Identified the cause of subsequent errors on business transactions by checking logs and providing fixes for errors.

TECHNOLOGY STACK

VALUE ADDITIONS TO CUSTOMER

• Cleared the message transaction issues by closely monitoring with data visualization system.
• Scheduled the JReports to 2nd business day for month end reports.
• Identified the root cause of repeated errors that occurred during message processing.
• Provided support for all type of transactions and shared the troubleshooting scripts.
• Identified the business message file for the failed transactions and shared to appropriate customers.
• Hazel free on-boarding process with checklist.

BUSINESS GAIN

• Prepared UML business flows and sequence diagrams based on the business transition and did a reverse presentation of our understanding to Synovos.
• Documented the whole analysis of business & shared Mule code and prepared troubleshooting scripts to define the guidelines for production support.
• Centralized monitoring control.
• Met aggressive timelines.

Interested to know more?

Call Us : +1 732 737 9188

Email Us : sales@avasoft.com

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