Business Challenge
The following are the top business challenges that was faced on Synovos
- Mule Environment, was designed with minimal hardware specifications which had problems when it comes to handling voluminous data.
- Handling of errors that occurs during transaction of large volume of business messages through the integration platform.
- Removal of JReports from the list of reports that are to be shown to a customer.
- Reprocessing of error files from archive locations.
How Avasoft helped?
- Provided support of both synchronous & asynchronous protocols for the business message transactions.
- Analysed the cause of frequent production server down issue and shared the list of possible scenarios to avoid memory leak in Mule.
- Identified the root cause of EDI transaction failures and provided solution for the failures.
- Monitored the business message transactions and reprocessed if any error occurred in interface queue to prevent data loss.
- Recommended to configure Mule management console in production for effectively monitoring of Mule server’s health and RAM usage.
- Identified the cause of subsequent errors on business transactions by checking logs and providing fixes for errors.
Tech Stack
Value additions to Customer
- Cleared the message transaction issues by closely monitoring with data visualization system.
- Scheduled the JReports to 2nd business day for month end reports.
- Identified the root cause of repeated errors that occurred during message processing.
- Provided support for all type of transactions and shared the troubleshooting scripts.
- Identified the business message file for the failed transactions and shared to appropriate customers.
- Hazel free on-boarding process with checklist.
Business Gain
- Prepared UML business flows and sequence diagrams based on the business transition and did a reverse presentation of our understanding to Synovos.
- Documented the whole analysis of business & shared Mule code and prepared troubleshooting scripts to define the guidelines for production support.
- Centralized monitoring control.
- Met aggressive timelines.
