Comprehensive solution for efficient processes using ServiceNow SAM Pro implementation

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How AVASOFT helped?   

• Series of workshops were organized to understand the client’s requirements and challenges.  
• We demonstrated all the solutions and features to the team as they were developed.   
• We eventually deployed a unique solution that had an end-to-end automating processes and lifecycle of software asset management.
• Our team conducted the baseline implementation for the SAM Pro plugin and publisher pack configuration.   
• To pull the usage data and software installation, SAM Pro integration was set up with the Microsoft SCCM system.   
• To enable SCCM integration, we configured Client Software Delivery (CSD)  
• We also configured the Client Software Delivery (CSD) to make it easy for the client to track contracts.  
• We successfully implemented the new Software Asset Management Professional (SAM Pro) as that was the optimal solution for the client’s requirement of custom automation.   
• To make it easy for the software manager for a standardized process, we created reusable catalog workflows.  
• We integrated Active Directory (AD) as the client was using the same for listing and controlling software access in the environment.   
• To automate license procuring, we integrated Purchase Order (PO) with the system and automate of the license renewal workflow was also done  
• We address the issues by performing bulk load entitlements. For bulk loading allocations we built custom functionality.   

Business gain  

• The client was able to manage 1000+ software models, identified and recovered many unused licenses. 
• More than 1000+ auto requests were completed and saved more than $50,000 by removing old software.