Know our customer
The client has a leading advisory firm based in the US. The client was looking for a comprehensive solution and wanted to increase the efficiency of their processes while automating the workflows.
Business challenge
- The client wanted to streamline the IT software asset management process and hence were looking for a comprehensive solution
- Inefficient and manual management of the software portfolio using an Excel spreadsheet
- Manual processes posed a risk for their software compliances.
- The client wanted to have customization along with the out of the box ServiceNow Software Asset Management solution to automate the workflow.
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How AVASOFT helped?
- Series of workshops were organized to understand the client’s requirements and challenges.
- We demonstrated all the solutions and features to the team as they were developed.
- We eventually deployed a unique solution that had an end-to-end automating processes and lifecycle of software asset management.
- Our team conducted the baseline implementation for the SAM Pro plugin and publisher pack configuration.
- To pull the usage data and software installation, SAM Pro integration was set up with the Microsoft SCCM system.
- To enable SCCM integration, we configured Client Software Delivery (CSD)
- We also configured the Client Software Delivery (CSD) to make it easy for the client to track contracts.
- We successfully implemented the new Software Asset Management Professional (SAM Pro) as that was the optimal solution for the client’s requirement of custom automation.
- To make it easy for the software manager for a standardized process, we created reusable catalog workflows.
- We integrated Active Directory (AD) as the client was using the same for listing and controlling software access in the environment.
- To automate license procuring, we integrated Purchase Order (PO) with the system and automate of the license renewal workflow was also done
- We address the issues by performing bulk load entitlements. For bulk loading allocations we built custom functionality.
Business gain
- The client was able to manage 1000+ software models, identified and recovered many unused licenses.
- More than 1000+ auto requests were completed and saved more than $50,000 by removing old software.
