You’ll agree if we say: It would require at least 5-6 breaks while reading a Unified Support SOW agreement! Well, we have outlined this blog post to help you quickly glance through the highlights of AVASOFT’s Unified Support agreement!
Before signing into the Unified Support agreement, it’s essential to understand the service areas. Better you understand the service areas, you can utilize it to the maximum without paying extra costs!
Understanding our support delivery model before engaging in unified support SLA, will help you unlock the true potential of Microsoft products. Know the details of severity & response time, escalation matrix, responsibilities of designated support engineer to utilize them when there are critical situations (CRISIT)!
AVASOFT unified support provides technical support for both cloud & hybrid models. Our team is proactive in offering premier solutions for your cloud platforms.
In this space, get to know the list of proactive & reactive services offered by the AVASOFT team. Proactive services include futuristic remediation, whereas reactive services are provided for real-time problems and support.
Our team’s unique and practical KT sessions with model projects, tickets will help you sail through the Microsoft products & platforms effortlessly. AVASOFT knowledge transfer sessions kick-start from the first week of support initiation and are completed around the third week. In our KT sessions, we cover:
AVASOFT, being a trusted Microsoft gold partner for more than a decade has evolved as a leader in the marketplace. Being a product company, we solely understand the criticality behind our client’s products & services. So, our team is on its wings to resolve your technical issues related to Microsoft 365/Office 365, Azure, Dynamics 365 within a short span and ensure business continuity.
We stand out in the marketplace by offering you below features in Unified Support!
As like industry practice, AVASOFT offers 20 bank hours/year. When 95% of the bank hours is leveraged, we notify the clients through email.
Hope you understood the highlights of AVASOFT’s Unified Support Agreement!
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