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Exploring every innovation of ServiceNow’s Tokyo release for Virtual Agent

Ensuring your virtual agent has checked all of the regulatory criteria; and enabling expansion to other routes, AVASOFT will do it promptly in accordance with industry's expectations and business objectives.
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Ordinary chatbots lack the potential to offer conversational experiences due to their limited capabilities. Using an enterprise chatbot system is crucial for tackling the typical requests you receive, boosting customer satisfaction, and keeping employees concentrated on what is essential.

ServiceNow’s Virtual Agent is at the forefront of innovation when it comes to meaningful interactions. It delivers user support via a conversational messaging interface, allowing you to create automated interactions. This helps individuals in swiftly obtaining data and performing routine activities without the help of a human operator, thereby resolving issues quickly.

In the Tokyo release, Virtual Agent was optimized and upgraded with excellent features that enhances customer satisfaction. Sidebar is one that warrants special mention.

Let’s explore how you can leverage the upgraded Virtual Agent to improve conversational engagements among your customers.

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