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Delivered hyper-personalized employee experience to a leading mass media company!
If you wish to cut down the rudimentary tasks, establish a central hub for your employee community, automate workflows, and envision a purpose-driven ServiceNow journey, feel free to reach us!
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The client is the world’s leading US-based multinational mass media & entertainment company in the areas of development, production, marketing, news & information to the global audience. The company owns a diverse portfolio of television networks, motion pictures, production operations, renowned theme parks & much more.
620+/month
Work hours saved on improved taxonomy & personalization
52 Days/Year
Saved on automation of tasks
77%
Increase in user adoption
Imagine a virtual amphitheater filled with your community. This can serve as a central hub where you can share loads of knowledge base articles, announcements, personalization, curated experience & self-service capabilities. And most importantly all of these aligned with your brand guidelines!
Wouldn’t it be great?
For a billion-dollar entertainment company, communication, collaboration, and shared knowledge is everything. These key features not only benefit the employees but also the partners, vendors, and end-users with appropriate information & personalized experience.
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Enabling the employees with a central hub of information, collaboration, and self-service capabilities has become the need of the hour with the emerging hybrid work culture. But it’s not an easy-breezy task to bring every workflow, information, and employee under one roof!
The lack of a unified employee portal has become the key challenge for our client. And the result was a dip in productivity and information discrepancies.
The client decided to partner with AVASOFT to implement the best-of-breed ServiceNow Employee Center portal for their community!
Why the client aspired to implement Employee Center for the community?
Being a billion-dollar entertainment company, the client had a massive community of 55K+ workforce. Feeding this huge community with the same information individually, or in groups was a daunting task. Also, managing the service requests and orchestrating the knowledge base articles, news, and announcements shared with the community manually was way more tedious.
Automating and assigning the tasks to relevant in-house service departments was chaotic as well!
The community craved for a unified portal experience where they can raise service requests, HR communications, milestone showcase, share thought leadership, have fun, and much more!
The client kick-started the engagement with our ServiceNow advisory services. We brainstormed with diverse leaders and end users in the community. Our experts presented the common requests and possible solutions to the executive team.
Finally, we embarked on their ServiceNow enhancement journey!
The best part of our ServiceNow implementations was we adhered to the utmost OOTB features wherever possible. We implemented custom solutions only when there were unique business needs for the client. This slashed their technical debts to zero and supported their future enhancements to a greater extent.
On the whole, the community could seamlessly automate the collaboration between cross-functional units, share thought leadership, knowledgebase articles, news & announcements, organize cultural meetups, raise service requests and bring in the entire crew to their virtual amphitheater!
Here’s a snippet of automated workflows that the community can leverage from the Employee Center portal!
Top use cases with our ServiceNow portal implementation for the community
With the implementation of ServiceNow Employee Center, the client could immediately sense massive benefits in terms of productivity & improved collaboration.
Curated user experience
Our ServiceNow consultants designed a unified taxonomy that is well-orchestrated and intuitive. The knowledge base articles, thought leadership posts, achievements, announcements, campaigns, and other content was organized based on user search criteria. This helped the community audience in focusing on personalized & relevant information by cutting out the noise all over the place.
In addition, this enriched users with unified browsing options, dynamic topic pages, and topic-based filters throughout the Employee Center.
Personalized theme
The client aimed at delivering a hyper-personalized portal experience to the community users. Hence, we established a theme switcher that facilitates users to toggle between light & dark themes without drastic changes to branding design elements or page layout.
Engaging & entertaining hub
Our creative UI/UX team designed a unified, responsive, and eye-catchy Employee Center portal. We served as an extension of the client’s in-house team and collaborated with cross-functional units to deliver their personalized demands.
Employee Success = Customer Success Increase in Sales Figures
The employee community was able to focus more on productive and cognitive tasks than boring, rudimentary efforts. The result was splendid, and they innovated engaging events, campaigns, and much more enticing experience for their audience.
Employee satisfaction and success are directly proportional to customer success!
If you wish to cut down the rudimentary tasks, establish a central hub for your employee community, automate workflows, and envision a purpose-driven ServiceNow journey, feel free to reach us!
Increase in Sales Figures
