Unified employee portal solution for energy service provider using ServiceNow
This article discusses how a leading energy services company provided its employees with a unified portal to access all the necessary information and tools for their work. The portal enabled easier collaboration and communication...
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The client is an energy expert & service provider in electrical planning, designing, installation & implementation. They focus on installing renewable energy sources such as solar panels across the country. The team is committed to reducing the carbon footprint across the globe.
79%
Increase in collaboration & employee engagement %
675+ / month
Work hours saved in surfing through brand assets
Near-Zero
Data discrepancies among cross-functional units
Imagine a virtual colosseum filled with your community. This can serve as a central hub where people can share loads of knowledge, news & announcements, collaborate, have fun, organize events, and much more.
Wouldn’t it be great?
For a billion-dollar energy services company, communication, collaboration, and shared knowledge mean a lot when people are working from diverse locations. These features are paramount to delivering customer satisfaction & personalized experience in the buyer’s journey.
Equipping the workforce with a central hub for customer data, knowledge base articles, important or emergency announcements, collaboration and self-service capabilities have become vital for our client. Orchestrating their business assets scattered across departments and delivering personalized service experiences to the end users has become a key challenge for the client.
The client aspired to establish a unified portal experience for the employee community by partnering with AVASOFT!
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Why the client decided to implement Employee Center for the community?
Being a billion-dollar energy services provider, the client had a massive community of 12k+ workforce spread across the globe in diverse functional units. Catering to the ever-growing needs of the employee community based out of diverse remote locations has become a key challenge for the client.
The client aimed at improving the efficiency of service portal and asset management. Showcasing irrelevant information, knowledge base articles, news & announcements to employees resulted a dip in productivity and paved the way for distractions.
The employee community craved for a curated experience that delivered role-based & topic-based personalized content on their portal pages.
The client kick-started the engagement with our ServiceNow advisory services. We brainstormed with diverse leaders and end users in the community. Our experts presented the common requests and possible solutions to the executive team.
Successively, we started these implementations to their existing service portal!
The best part of our ServiceNow implementation was that we adhered to the OOTB features wherever possible. This helped the end users manage their content without the need for IT or ServiceNow admins. It also slashed their technical debts to zero and supported their future enhancements to a greater extent.
“Employee Center advanced our community collaboration and the people from remote locations were able to easily access real-time reports on the go. Instead of hustling & browsing through scattered resources, it made our lives easier!” – Dennis Webber, Chief of operations
Uncovering these features for the employee community paved way for hassle-free browsing, topic-based & role-based dynamic pages, improved collaboration, and adoption, etc.! And most importantly saved huge work hours on surfing for relevant resources!
Empowering energy services employees with what they want!
Top use cases with our ServiceNow portal implementation for the employee community
Upon launching ServiceNow Employee Center, the client could witness instant business gains in terms of productivity and employee engagement.
Intuitive Digital Workplace
Our ServiceNow consultants designed an employee center portal with a global header, mega menu, and unified content taxonomy. By modernizing the legacy service portal to an all-new employee center, the community could easily browse through their functional documents and have quick access to appropriate cross-functional collaterals. Employee Center delivered intuitive and immersive digital workplace solutions to the community.
Personalized topic pages
The client aimed at personalizing the portal experience based on roles, functional units, and interested topics. Hence, we established user & topic-based filters while displaying the resources in the employee portal. This helped employees save work hours by cutting out the noise from irrelevant resources or surfing through the brand assets.
Engaging & entertaining hub
Our creative UI/UX team designed a unified, responsive, and eye-catchy Employee Center portal. We served as an extension of the client’s in-house team and collaborated with cross-functional units to deliver their personalized demands. We helped them adopt brand colors, fonts, images, and other design elements.
Employee Focus Customer Success
The client’s employee community was able to shift their focus from generic information to specific department & role-based content. Instead of surfing the resources across the massive library, they could quickly access the appropriate information with well-orchestrated content taxonomy. The business benefits were impressive, and they could deliver a personalized experience based on customer data.
Engaged employees deliver great results in terms of customer success!
If you strive to orchestrate brand assets, improve employee engagement, and envision an enticing digital workplace, feel free to reach us!
Customer Success
