Knowledge management applications for centralized access

Continue Reading

How AVASOFT helped? 

• We had multiple internal meetings, calls, demos, and training sessions to ensure a smooth onboarding process.   
• We provided documents and self-help manuals to explain the upgraded v3 features.   
• We collaborated with the entire team, with reviews and feedbacks, to design a structure that was feasible with the existing process.   

• The migration and upgrade from version 2 to version 3 enabled them to have a centralized knowledge base, customizable workflows, and ownership groups. 

Business gain

• The client now has a centralized and a formalized knowledge management process, making knowledge access so much easier for all.   

• The feasible structure developed by us, was easy to incorporate as this solution remained closer to the exiting software’s initial baseline.   
• The upgrade version helps the client with specific metrics and insights for the number of articles under review, articles viewed per month and unpublished article  
• We continue to help our clients through ServiceNow in incorporating timecards and building resource management applications.