Know our customer
The client is amongst one of the top companies in the world, specializing in human capital management solutions and workforce management. The client is amongst one of the top companies in the world, specializing in human capital management solutions and workforce management. With their innovative solutions and decades of experience, they continue to add value to their customers across the globe.
Business Challenge
- The different departments in the organization were using different knowledge management technologies.
- To make the knowledge easily accessible for their users, the client wanted to make it centralized by bringing everything in one single place.
- The ultimate objective was to implement the best Knowledge management solution through ServiceNow.
- All they wanted was to modernize their existing ServiceNow knowledge management application by migrating from knowledge management V2 and upgrade it to ServiceNow Knowledge Management V3 application without any additional scripting and customizations.
- The client also needed guidance in implementing the app with their existing process and wished to learn more about the features in the upgraded version.
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How AVASOFT helped?
- We had multiple internal meetings, calls, demos, and training sessions to ensure a smooth onboarding process.
- We provided documents and self-help manuals to explain the upgraded v3 features.
- We collaborated with the entire team, with reviews and feedbacks, to design a structure that was feasible with the existing process.
- The migration and upgrade from version 2 to version 3 enabled them to have a centralized knowledge base, customizable workflows, and ownership groups.
Business gain
- The client now has a centralized and a formalized knowledge management process, making knowledge access so much easier for all.
- The feasible structure developed by us, was easy to incorporate as this solution remained closer to the exiting software’s initial baseline.
- The upgrade version helps the client with specific metrics and insights for the number of articles under review, articles viewed per month and unpublished article
- We continue to help our clients through ServiceNow in incorporating timecards and building resource management applications.
