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Legacy Lotus Notes application modernization

AVASOFT helped the client modernize their legacy system to modular application with best industry practices and leveraged .NET Core, Azure, PostgreSQL, Tableau, and Microsoft Sync Framework to meet their business requirements.
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Lotus Notes Application Modernization

Know our client

Our client is a leading manufacturer of mechanical equipment that is used for polishing, dismantling, recycling of precision cutting, and so on. As an add-on service, they offer service of equipment at the doorstep to their customers. Their legacy digital platforms were experiencing scalability issues, performance bottlenecks, and a lack of customer support that is nearing end-of-life. The client addressed these technical glitches and approached AVASOFT for future-proof solutions! 

Business challenges 

  • Lotus Notes was nearing end-of-life and the client was pushed for digital transformation. 
  • The service engineers faced continuous chaos due to service requests that popped from remote locations that lacked internet facilities.  
  • The service portal must operate on online/offline mode to win customers from a remote location. 
  • The client aimed at building a 360-degree solution for hassle-free data platforms, a customer service portal with proper requests & responses, user-friendly dashboards for distinct personas.  
  • Limited automation of service requests and responses.  

How AVASOFT helped? 

AVASOFT helped the client modernize their legacy system to modular application with best industry practices. We built an end-to-end business application that effectively manages customers, service engineers, equipment inventory, and other datasets. We leveraged .NET Core, Azure, PostgreSQL, Tableau, & Microsoft Sync Framework to meet their business requirements.  

  • We helped the client in migrating their legacy databases to modern Azure cloud data platforms for enhanced reliability, security, and disaster recovery management.  
  • Performed regression testing in different environments to ensure synchronization of data sources and destinations. (SQL Server to PostgreSQL). 
  • Designed and developed a user-friendly application interface that helps users with step-by-step processes based on distinct personas. (React).

Tech stack 

  • .NET Core
  • Azure data platform
  • Tableau
  • PostgreSQL
  • React 

Our add-on service offerings 

  • Integrated advanced Tableau tools and ML models to ensure automated customer support services.  
  • User-friendly application with intuitive and creative design principles based on distinct persona.  
  • A 360-degree custom dashboard design and development for Tableau reports.  

Business gain 

  • Automated customer support service with customized ML models that cuts off 10% of the workforce.  
  • Enhanced user experience, performance & scalability.  
  • Effortless tracking of service requests and invoices.  
  • Swift allocation of resources to the equipment services by matching the nearby locations and customers.  

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