Know our client
Our client is a leading manufacturer of mechanical equipment that is used for polishing, dismantling, recycling of precision cutting, and so on. As an add-on service, they offer service of equipment at the doorstep to their customers. Their legacy digital platforms were experiencing scalability issues, performance bottlenecks, and a lack of customer support that is nearing end-of-life. The client addressed these technical glitches and approached AVASOFT for future-proof solutions!
Business challenges
- Lotus Notes was nearing end-of-life and the client was pushed for digital transformation.
- The service engineers faced continuous chaos due to service requests that popped from remote locations that lacked internet facilities.
- The service portal must operate on online/offline mode to win customers from a remote location.
- The client aimed at building a 360-degree solution for hassle-free data platforms, a customer service portal with proper requests & responses, user-friendly dashboards for distinct personas.
- Limited automation of service requests and responses.
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How AVASOFT helped?
AVASOFT helped the client modernize their legacy system to modular application with best industry practices. We built an end-to-end business application that effectively manages customers, service engineers, equipment inventory, and other datasets. We leveraged .NET Core, Azure, PostgreSQL, Tableau, & Microsoft Sync Framework to meet their business requirements.
- We helped the client in migrating their legacy databases to modern Azure cloud data platforms for enhanced reliability, security, and disaster recovery management.
- Performed regression testing in different environments to ensure synchronization of data sources and destinations. (SQL Server to PostgreSQL).
- Designed and developed a user-friendly application interface that helps users with step-by-step processes based on distinct personas. (React).
Tech stack
- .NET Core
- Azure data platform
- Tableau
- PostgreSQL
- React
Our add-on service offerings
- Integrated advanced Tableau tools and ML models to ensure automated customer support services.
- User-friendly application with intuitive and creative design principles based on distinct persona.
- A 360-degree custom dashboard design and development for Tableau reports.
Business gain
- Automated customer support service with customized ML models that cuts off 10% of the workforce.
- Enhanced user experience, performance & scalability.
- Effortless tracking of service requests and invoices.
- Swift allocation of resources to the equipment services by matching the nearby locations and customers.
