Logo
Menu
  • logo
  • Products
    • prod-logo prod-logo prod-logo prod-logo prod-logo prod-logo prod-logo prod-logo prod-logo prod-logo
  • Digital Transformation
    • Modern Workplace

      • Application Modernization
      • Microsoft 365
        • Teams Apps and Solutions
        • Power Platform
        • SharePoint Portals
      • ServiceNow
        • ServiceNow Advisory Services
        • ServiceNow Implementation Services
        • ServiceNow Optimization Services
      • Salesforce
      • Robotic Process Automation (RPA)
    • Data Science

      • Data Strategy
        • Snowflake
        • Synapse
        • Databricks
        • Power BI
        • Managed Services
      • ML & AI
    • Cloud & DevOps

      • Cloud Strategy & Planning
        • AWS Cloud Solutions
        • Azure Cloud Solutions
      • CloudOps
      • DevOps
    • Mobility

      • Mobile App Development
      • XR App Development
    • Integration

      • Boomi
      • MuleSoft Solutions
  • ServiceNow
    • ServiceNow Advisory Services
    • ServiceNow Implementation Services
    • ServiceNow Optimization Services
  • Salesforce
  • Cyber Security
    • IAM & Cyber Security
    • Identity Access Management
    • Privileged Access Management
    • Cyber Security
    • Data Security
    • Monitoring & Detection
  • Microsoft Technologies
    • Microsoft 365
    • Teams Apps & Solutions
    • Power Platform
    • SharePoint Portals
    • Azure Cloud Solutions
    • Microsoft CSP Offerings
    • Unified Support
  • Insights
    • Blogs
    • Success Stories
CLOSE

ServiceNow SecOps implementation for pharmaceutical company

ServiceNow SecOps
ServiceNow SecOps
  • October 26 2021
  • Sagaya
Reading Time: 2 minutes

Know our customer  

The client is a huge pharmaceutical biotech company with various centers established across the United States. The client was using ServiceNow for Security + Operations (SecOps) and wanted to automate the workflow while increasing efficiency. 

 

Business challenge

  • The client had worked with a partner already to configure and customize their Vulnerability Response Applications and Security Incident Response but their requirements weren’t met.   
  •  The Security Incident Response had several customizations and thus caused malfunctions in their reporting.   
  • They wanted to fix the malfunctions and add enhancements to reporting, Performance Analytics and importing Threat Intelligence feeds.   
  • The client’s team were creating the trending reports manually and wanted to automate the process and save resources.   
  • They wanted to revert their Security Incident Response Application to the out-of-the-box solution, reinstate the Vulnerability Response Application as they had stopped using it and leverage Automation Analytics and Reporting for improving their workflows.   
  • The CMDB data were overwritten due to misconfigured customization and thus the IT agents were overwhelmed with hundreds of tickets assigned incorrectly.   
  • They were using basic ITIL tickets to assign vulnerability tickets to the IT teams and it was an entirely manual task with no tracking of metrics, time-consuming and inefficient.

 

Continue Reading

How AVASOFT helped?   

  • We worked closely with the client’s team to develop an effective solution that would have a lasting impact standing the test of time.   
  • We scheduled daily scrum calls, weekly demos and meetings, and knowledge transfer sessions with their team to make everything clear.   
  • We designed, proposed and implemented Security Incident Response with a centralized view of performance while configuring the Performance Analytics for collecting the average time to respond, identify and resolve tickets.  
  • To automate threat lookups, we integrated Virus Total and imported Threat Intelligence Feeds to link threats to security incidents.   
  • We added a Security Incident Catalog to the client’s service portal to get potential Security Incident Reports from the users.   
  • We also configured the post-incident review for Critical Security Incidents.   
  • To streamline vulnerability response, we integrated Qualys with ServiceNow, to import vulnerabilities in the company’s Now platform.   
  • Vulnerability calculators were installed to automatically attach risk ratings for each vulnerability ticket to the appropriate remediation team.   
  • To automatically defer and close vulnerabilities, business rules were put in place based on the specific criteria.   
  • We also implemented a catalog item on the service portal for enabling the users to manually request a Vulnerability Scan if needed.   
  • We configured Performance Analytics to record important data such as average time to remediate any issue, open critical vulnerabilities by assigned group, number of critical vulnerabilities and number of open and closed tickets on monthly basis.

 

Tech stack

  • Qualys 

 

Business gain

  • We saved our client’s hours of manual work per week with our solution of replacing the manual collection of trending reports with an Automated Performance Reporting for Security Incident Response.   
  • The team was able to access Performance Analytics on their dashboard with just a few simple clicks.   
  • The company’s productivity increased with the integration of Qualys with ServiceNow.  
  • They no longer have to search for Vulnerability Response manually and thus saved a lot of time.   
  • As the ticket generation and closing became automated, the IT staff saved up to 15 hours a week.   

 

Additional benefits  

  • The client was very happy with our services and engaged in additional services to implement ServiceNow Governance, Risk, and Compliance (GRC).

Want to know more? Let’s connect!

Call Us : +1 732 737 9188

Email Us : sales@avasoft.com

Book a Demo

Share
Follow by Email
Facebook
fb-share-icon
Twitter
Follow Me
Tweet
LinkedIn
Share
Instagram
Tags ServiceNow ConsultingServiceNow ImplementationServiceNow SecOpsServiceNow Security
Previous Post Next Post

Partner with us!

Calendar-icon

Connect with our experts!

+1 732 737 9188

sales@avasoft.com

Book a Demo

Recommended by our team

  • From-monolithic
    How we achieved 40% reduction in leasing application maintenance cost with application modernization
  • Integrating-Service-portal
    Integrating ServiceNow Service Portal & SharePoint Portal into a unified Employee Center
  • Salesforce Interaction
    Unified employee portal solution for energy service provider using ServiceNow

Please enter your email to continue reading.

    Shape

    Products

    • Slack Migration
    • G Suite Migration
    • Tenant to Tenant Migration
    • SharePoint Migration
    • IBM Connections Migration
    • Lotus Notes Migration
    • Filedoc
    • Policy Management
    • Booshaa
    • Tivasta

    Digital Transformation

    Modern Workplace

    • Application Modernization
    • Microsoft 365
      • Teams Apps and Solutions
      • Power Platform
      • SharePoint Portals
    • ServiceNow Platform Solutions
    • Salesforce Solutions
    • Robotic Process Automation

    Data Science

    • Data Strategy
      • Snowflake
      • Azure Synapse
      • Databricks
      • Power BI
      • Managed Services
    • ML & AI

    Cloud

    • Cloud Strategy & Planning
      • AWS Cloud Solutions
      • Azure Cloud Solutions
    • CloudOps
    • DevOps

    Mobility

    • Mobile App Development
    • XR App Development

    Who We Are

    • About Us
    • Clients & Partners
    • Insights
    • Success Stories
    • Trainings
    • Subsidiaries
    • Press & Media
    • Careers
    • Contact Us
    msft-gold-partner awsconsultingpartner 9001-ISO 27001-ISO

    Sales

    mail sales@avasoft.com

    phone +1 732 737 9188

    Career

    mailcareer@avasoft.com

    phone +91 950 007 8300 | phone +91 950 002 0440

    Privacy Policy

    © Copyright 2023 AVASOFT. All Rights Reserved.

    • social-icon
    • social-icon
    • social-icon
    • social-icon
    • social-icon
    We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept All”, you consent to the use of ALL the cookies. However, you may visit "Cookie Settings" to provide a controlled consent.
    Cookie SettingsAccept All
    Manage consent

    Privacy Overview

    This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
    Necessary
    Always Enabled
    Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
    CookieDurationDescription
    cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
    cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
    cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
    cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
    cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
    cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
    cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
    cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
    cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
    viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
    Functional
    Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
    Performance
    Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
    Analytics
    Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
    Advertisement
    Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
    Others
    Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
    SAVE & ACCEPT