SharePoint story of a Retail client
Our client is a leading Food Stores headquartered in Pennsylvania and operates from 178 stores in and around the US. There are about 30,000 employees serving 2.3 million customers every week.
Our Retail client was using a Google portal solution for more than 2 years and their employees experienced complex navigation and usability issues that further increased the complexity of the store operations process. Everyday users spent a lot of time navigating between different business applications and lost focus on work. Moreover, they deal with more than 1000 documents (and it keeps growing) that carry information about their company protocols, policies, principles and business elements that were neither maintained properly nor accessible at relevant times. Search was not robust and consumed too many productive hours to fetch a single document from the huge list. And, the intranet was mobile unresponsive and lacked many key things.
We moved the client from a traditional approach to a more robust user and content-driven model using SharePoint intranet solution. Migrated all the content/documents from Google sites to SharePoint and created an interactive user experience by adding custom web parts to the home page and department’s page. We created individual pages for different users based on their entitlement and automated their store operations process with simple and intuitive workflows. SharePoint intranets are mobile-responsive and we personalized some features for them to make the intranet more user-friendly and make use of it anytime.
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