ServiceNow & Microsoft Teams integration – Next step to a unified employee experience

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In this blog post, let’s explore the benefits of integrating ServiceNow and Microsoft Teams for your organization! 

Unified portal for collaboration and employee service workflows- Versatile employee experience! 

With the rapid shift to the hybrid working model, employees are striving for service desk issues and knowledge sessions. Many organizations are marching forward to implement self-service opportunities such as ServiceNow virtual agent  and Power virtual agents for conversational user assistance.  

Instead of diverting your employees to ServiceNow applications to create service requests for IT, HR, finance, or any other operations, you can simply direct your employees to perform these tasks in the Teams application!  

Integration of ServiceNow and Microsoft Teams platform enhances the employee experience in the aspects of 

• Faster response time for FAQs, 
• Improved self-service opportunities with appropriate resources,
• Seamless collaboration with live-agent handoff in Microsoft Teams platform.   

For instance, employees can create incidents in the Microsoft Teams application through the desktop or mobile interfaces. Upon creating incidents, the Microsoft Teams application creates a channel for the employee to chat with a live agent to collaborate, share screenshots, chat-to-call, screen sharing, and much more capabilities. The agent can download the chat transcript to seek closure on the service tickets.  

This way, enterprises can improve the employee experience by combining comfortability and advanced technologies.  

Isn’t it a breakthrough in elevating your employee experience?  

Our ServiceNow certified experts are here to perform ServiceNow & Microsoft Teams integration and customization for your business needs. Let’s get over the call and brainstorm the opportunities of delivering a great experience to your workforce!