“Engaged employees produce better business outcomes than other employees” -Gallup
Delivering an enticing employee experience is no more a choice for brands to retain their workforce and improve the productivity of their organization. Instead of making employees run behind different applications for various service requests, enterprises need to unify employee service portal to render an engaging experience.ServiceNow employee center serves as a unified portal to address the service delivery and engagement needs of the hybrid workforce.
When it comes to addressing employee collaboration needs, Microsoft Teams is the leading platform that provides a modern and simple user experience.
ServiceNow and Microsoft Teams are the leading game-changers of the hybrid work model. By integrating the leading employee service portal and collaboration platform, you can elevate the employee experience and productivity in a unified platform.
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In this blog post, let’s explore the benefits of integrating ServiceNow and Microsoft Teams for your organization!
Unified portal for collaboration and employee service workflows- Versatile employee experience!
With the rapid shift to the hybrid working model, employees are striving for service desk issues and knowledge sessions. Many organizations are marching forward to implement self-service opportunities such as ServiceNow virtual agent and Power virtual agents for conversational user assistance.
What if the employees can access the ServiceNow employee center portal through their Microsoft Teams as a custom application?
Would be a game-changer experience for sure!
Instead of diverting your employees to ServiceNow applications to create service requests for IT, HR, finance, or any other operations, you can simply direct your employees to perform these tasks in the Teams application!
Integration of ServiceNow and Microsoft Teams platform enhances the employee experience in the aspects of
- Faster response time for FAQs,
- Improved self-service opportunities with appropriate resources,
- Seamless collaboration with live-agent handoff in Microsoft Teams platform.
For instance, employees can create incidents in the Microsoft Teams application through the desktop or mobile interfaces. Upon creating incidents, the Microsoft Teams application creates a channel for the employee to chat with a live agent to collaborate, share screenshots, chat-to-call, screen sharing, and much more capabilities. The agent can download the chat transcript to seek closure on the service tickets.
This way, enterprises can improve the employee experience by combining comfortability and advanced technologies.
Isn’t it a breakthrough in elevating your employee experience?
Our ServiceNow certified experts are here to perform ServiceNow & Microsoft Teams integration and customization for your business needs. Let’s get over the call and brainstorm the opportunities of delivering a great experience to your workforce!
