Maximizing the benefits of your ServiceNow upgrade: Common pitfalls & guidance

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Why is Upgrading Necessary?

• • Improved Efficiency: Upgrading to the latest version of ServiceNow can help your business to streamline its processes and increase efficiency. This can lead to improved customer service, faster response times, and better overall performance.
  • Enhanced Security: ServiceNow upgrades come with enhanced security features that can help protect your business from cyber threats and data breaches
  • Increased Automation: Upgrading to the latest version of ServiceNow can help you to automate more of the workflows and processes, freeing up time for employees to focus on more important tasks.
  • Improved User Experience: ServiceNow upgrades come with improved user interfaces that make it easier for users to navigate the platform and access the features they need quickly and easily.
  • Enhanced Security: ServiceNow upgrades come with enhanced security features that can help protect your business from cyber threats and data breaches
  • Cost Savings: Upgrading to the latest version of ServiceNow can help your business save money by reducing manual labor costs associated with manual processes and eliminating the need for additional hardware or software purchases.

Another key reason to consider upgrading is that ServiceNow allows you to be in the most current version as well as the one before it!

What are the Common Difficulties during Upgrades?

Prior to actually switching to the latest update, sit tight until at least one or two important fixes have been issued. This gives ServiceNow enough time to address any serious problems with the launch. Use comments from the ServiceNow Community to tackle remaining issues. If at all feasible, support no more than one big update. The longer you wait between versions, the lengthier the procedure will entail and the more problems you will likely experience.

Things to Remember before Upgrading

Many businesses lack the necessary knowledge and expertise to properly upgrade their ServiceNow platform. This can lead to expensive mistakes and delays in the upgrade process. Similarly, when you are upgrading, the critical aspects are tricky to forecast.

Furthermore, there is a lot of uncertainty in terms of how the outcome would be when the changes are made. In other words, the possibility of a collapse or malfunction is another barrier. And, there are no quick routes when it comes to testing other than automation. Last but not the least, the possibility of a new issue being discovered complicates the upgrading process.

But don’t allow these obstacles prevent you from reaping the rewards of platform upgrades. All you have to do is implement the simple instructions provided below.

How to Overcome the Difficulties during the Process?

• • Start by obtaining solid criteria for the main tasks.
  • Next, ensure the integration is tested in sub-production settings.
  • To have a fallback version, replicate the day prior to the revamping.
  • Finally, don’t forget to duplicate, test, and repeat.

3 Must-Do Preparation Actions for ServiceNow Revamping

• • Prior to commencing the upgrading operation, review the release notes for your target version to make sure you comprehend the necessary upgrading and transition procedures. This data will assist you in planning a secure and successful update.
    • The ServiceNow Documentation provides useful details on new features, substantial improvements, and corrections included in the newest update. They can assist you in determining whether already customized things are being updated and determining if any previously implemented upgrades are now enabled.
  • Browse through the ServiceNow community for any upgrade-related remarks that might be useful to you.
  • On the ServiceNow site, undertake the Upgrade Readiness Assessment.

Align yourself to Pre-Upgrade and Post-Upgrade Tasks like a Pro

Updating your ServiceNow version may appear overwhelming, but the advanced functionalities make it well worth the hassle. And you don’t have to do it by yourself! AVASOFT will assist you if you have been pushing off updating to the current version because of space or asset restrictions. We are here to guide you on how to maximize the benefits of your ServiceNow investment as the most experienced and authentic ServiceNow solutions partner.