Star Support is a product that helps support engineers to actively close incident tickets and meet SLA every time, using the Incremental Knowledge base. Our firm being a professional services organization a support manager is responsible for more than one engagement.
The System is connected to customer’s ticketing system. The Support System periodically or incrementally syncs up with the customer’s ticketing application and updates incident/support tickets and their status.
Every time a ticket comes in, the search engine had to be run on Support Knowledgebase. The engine populates apt/right solution(s) corresponding to the ticket description. The details of solutions are shown on user interface, to act upon the same.
“Applying the Automation mode in right way is the key for Robotic Process Automation. Repeated process of human and systems can be eliminated to make things simpler and faster”
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