Here SMBs Witness Decreased Value in Premier Support
Unlike the large enterprises, small and medium businesses don’t seem to be having the same experience with the Premier Support changes. Due to limited annual IT budgets, they cannot balance the significant increase in cost with a workforce cut or outsourcing.
Additionally, over time the Microsoft support experience has for many degraded in quality, with delayed response times and broken SLAs.
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Since the Microsoft Unified Support model is based on a percentage of Cloud service consumption, it is hard for many small and medium enterprises to predict their future Microsoft Premier/Unified Support costs and budget appropriately during this time of rapid cloud adoption.
“At, AVASOFT we are witnessing unusual demand from many small and medium businesses to switch from Microsoft Premier/Unified support to AVASOFT Unified Support services.”
Premier Support No Longer Affordable for All!
Covid-19’s deep impact makes Microsoft Premier Support no longer affordable for many small and medium businesses, institutions, local governments, and counties.
Each are being forced to move away from Microsoft Premier support, and find AVASOFT’s Unified Support the perfect answer to not only survive, but thrive! These businesses appreciate AVASOFT’s focus on paying for the services you use – not paying for what Microsoft thinks you should use.
The hidden loss in Premier vs. Unified!
With Premier Support, you purchase a block of hours for different levels of support, such as Proactive and Problem Resolution Support (PRS), as a more flexible and customizable support model to fit your specific needs.
When it comes to the Unified Support model, you will pay a percentage of your annual licensing costs for unlimited support for PRS and electronically delivered proactive support.
The annual cost for Microsoft’s Unified Support is 7% to 11%, depending on the level selected in Office 365 and the client annual software costs, and 10% to 15% of other software and online services annual costs. So what does that mean for most of the Microsoft Premier Support customers today? You won’t need to estimate/track hours, but if you are a typical organization paying around 8% of annual Software Assurance cost for Premier Support, you will pay more than 45% utilizing Microsoft.
Is this is normal across other office software and services vendors? It may seem so, but think again: This change will mean those paying for Microsoft Support will pay more than 35% of licensing costs for maintenance – significantly higher than the industry standard 15 to 20 percent today.
Save 50% to 70% of Support Cost with AVASOFT!
As a proven leader, AVASOFT typically provides 50% to 70% cost savings than directly engaging Microsoft’s Premier or Unified Support. When working with AVASOFT, you will save a significant budget on included Microsoft services that are not needed or redundant, with the same level of care you know Microsoft GOLD Partners provide.
