Be the force beneath the wings of your Field Service heroes Mobility I Automation I Intelligence
Create a mobile-optimized community, embed processes, and manage data centrally while empowering your customer service team. Engage with clients meaningfully, and boost customer satisfaction, and revenue using Filed Service Lightning. Provide valuable insights and analytics, enable your agents to respond quickly and efficiently, thus increasing customer retention. Leverage case histories, personal preferences and create an engaging experience for the customers. Reach out to them on their most preferred channels.
Automatically assign jobs to resources based on time, skill, and location. Allow your managers to track live progress reports of the agents using Salesforce’s FSL intelligent scheduling feature.
Tackle problems on the go. Increase your first-time-fix-rate (FTFR) by identifying the parts and the products using the images with integrated Salesforce Einstein Vision
Get full support for Android and iOS with all the features compressed into a 6’inch display through Salesforce FSL App.
Enable access to Field Service Analytics and let your managers find the progress status with live reports and KPIs.
Assist your reps in creating work orders and integrate with CRM seamlessly. Provide your service team with relevant articles and help them track SLA compliance effectively.
We understand your goals, pain points, and expectations and draft an implementation roadmap. This will address your long-term and short-term goals.
We analyze your field service processes and requirements to develop a blueprint of the solution architecture and function designs. It includes Skill Management, Approval and exception workflows, Resource Scheduling, Work Order Management, and Integration with enterprise systems.
Prepare a highly personalized and fully functional prototype in the sandbox and get it validated by the business users and stakeholders
Ensure work order requests and customer details sync with the enterprise CRM and migrate all the necessary data before implementation. Get the master data setup and integrate it with the system.
Ensure quality before deployment and run multiple sprints of tests on Salesforce FSL in a safe sandbox environment.
AVASOFT is a Salesforce Partner with vast expertise in Service Cloud and Field Service Lightning implementation. We have a pay-as-you-go model that makes it easier for customers like you to leverage the pool of certified and professional resources whenever you need them for your project.
With our diverse experience and has worked across industries, we help you unleash the power of FSL and achieve your business goals.
Talk to us Today!